Shipping policy
Thank you for supporting handmade artisan work from the Levant and surrounding regions! Every item in our store is crafted with care by skilled artisans from Palestine, Jordan, Egypt, Lebanon, and Syria, preserving cultural heritage with every stitch.
Preorder Timeline
Crochet items: 6–8 weeks
Embroidered items: 6–8 weeks
Larger pieces: Up to 16 weeks
Please check your item’s product description for its expected timeline. We’ll send your handcrafted order as soon as it’s ready.
Shipping Information
In-stock items are usually dispatched within 2–4 business days.
If your order includes both in-stock and preorder items, everything will ship together once your preorder is ready. To receive in-stock pieces sooner, please place separate orders.
Shipping transit times begin after dispatch and do not include preorder preparation time. Expedited shipping speeds up delivery after dispatch, not the making of your piece.
🚚 Shipping Methods
Available shipping services and the final cost are shown at checkout. International orders handled through Managed Markets and shipped from Canada use approved DHL Express or FedEx services.
🚚 Standard Shipping Rates
All rates below are in Canadian dollars (CAD). International prices may be displayed in your local currency.
🇨🇦 Canada
Ontario: CAD $25
Quebec: CAD $26
Eastern Canada: CAD $28.80
Western Canada: CAD $30.40
Northern/Remote Canada: CAD $72
Free standard shipping on orders of CAD $500 or more.
🇺🇸 United States
Northeast/Midwest: CAD $42
Southeast/Central: CAD $46
South/Mountain/West: CAD $50
Alaska and Hawaii: CAD $80
Free standard shipping on orders of CAD $500 or more.
🌍 UAE, Bahrain, Jordan, Kuwait, Lebanon, Qatar, and Saudi Arabia
Standard shipping: CAD $45, free on orders of CAD $500 or more.
Estimated transit time: 6–10 business days after dispatch.
🌐 Other Supported Destinations
Available shipping services and rates are shown at checkout.
Expedited Shipping
🇨🇦 Canada: Available expedited options and prices are shown at checkout.
🇺🇸 United States: Available expedited options and prices are shown at checkout.
🌍 UAE, Bahrain, Jordan, Kuwait, Lebanon, Qatar, and Saudi Arabia: CAD $70. Estimated transit time is 3–5 business days after dispatch.
🌐 Other supported destinations: Available expedited options and prices are shown at checkout.
Free-shipping offers apply to standard shipping only. Expedited shipping remains paid, including on orders of CAD $500 or more.
🌍 Shipping Coverage
We ship to selected destinations in Canada, the United States, the Middle East, Asia, Africa, and other regions. We do not ship to Europe or Israel.
If you’re unsure whether we deliver to your location, please contact us before placing your order.
🛃 Duties and Import Taxes
For international orders handled through Managed Markets, applicable duties and import taxes are calculated at checkout, and your parcel is shipped with those charges prepaid. You won’t need to pay those duties or import taxes again upon delivery.
For orders not handled through Managed Markets, the way these charges are calculated and collected may differ. Please review the information at checkout or contact us before ordering if you’re unsure.
📦 Tracking Your Order
Once your order is dispatched, you’ll receive an email with tracking information so you can follow its journey to you.
