Yes! Every piece we offer is handmade with love by talented women artisans across the Middle East. Each item reflects their unique craftsmanship and dedication to quality. If an item is not handmade, it will be clearly indicated in the product description.

Due to the delicate, customized, and handmade nature of our products, all sales are final. We do not offer refunds or exchanges for change of mind, sizing, or preference, so we encourage you to reach out with any questions before purchasing.

We take great care to inspect and pack every piece before it ships. If your order arrives damaged, faulty, or is not the piece you ordered, contact us within 7 days of delivery with photos and your order number and we will make it right with a repair, replacement, or refund.

Once an order has been placed it cannot be cancelled or changed, as our artisans begin work right away. Please double-check your size, colour, and customization details before checking out, and message us beforehand if you are unsure about anything.

Each item is handmade with care, so timelines can vary:
Crochet pieces: usually 6-8 weeks
Embroidered pieces: usually 6–8 weeks
Larger pieces: may take up to 16 weeks or less when possible

We’ll always do our best to get your item to you as soon as it’s ready. Thank you for your patience and for supporting our artisans’ meaningful work.

When selecting both in-stock and preorder items, please be aware that all items will be shipped together once the preorder items are ready. They will be shipped as per the schedule set for preorders.

If you wish to receive your in-stock items immediately, we recommend completing separate checkouts for those items.

Our pieces are lovingly made by groups of women artisans in the Middle East, many of whom are working to build independent livelihoods and provide for their basic needs. By purchasing from us, you’re directly supporting these women and their communities.

Yes, we proudly ship internationally! No matter where you are, we'll make sure your handmade treasure finds its way to you.

You’ll see your available shipping options and the final cost at checkout before completing your purchase. The rates below are in Canadian dollars (CAD). For international orders handled through Managed Markets, prices may be displayed in your local currency.

Standard Shipping:

🇨🇦 Canada:
Ontario: CAD $25
Quebec: CAD $26
Eastern Canada: CAD $28.80
Western Canada: CAD $30.40
Northern/Remote Canada: CAD $72

Enjoy free standard shipping on orders of CAD $500 or more.

🇺🇸 United States:
Northeast/Midwest: CAD $42
Southeast/Central: CAD $46
South/Mountain/West: CAD $50
Alaska and Hawaii: CAD $80

Enjoy free standard shipping on orders of CAD $500 or more.

🌍 UAE, Bahrain, Jordan, Kuwait, Lebanon, Qatar, and Saudi Arabia: CAD $45. Free standard shipping on orders of CAD $500 or more. Estimated transit time is 6–10 business days after dispatch.

🌐 Other supported destinations: Available services and shipping rates are shown at checkout. We do not ship to Europe or Israel.

Expedited Shipping:

🇨🇦 Canada: Available expedited options and prices are shown at checkout.

🇺🇸 United States: Available expedited options and prices are shown at checkout.

🌍 UAE, Bahrain, Jordan, Kuwait, Lebanon, Qatar, and Saudi Arabia: CAD $70. Estimated transit time is 3–5 business days after dispatch.

🌐 Other supported destinations: Available expedited options and prices are shown at checkout.

Free-shipping offers apply to standard shipping only. Expedited shipping remains paid, including on orders of CAD $500 or more.

Preorders:

Your handmade preorder piece needs time to be prepared before it ships. Please check its product description for the expected timeline.

Shipping transit times begin after dispatch and do not include preorder preparation time. Expedited shipping speeds up delivery after dispatch, not the making of your piece.

If you order in-stock and preorder items together, we’ll ship everything once your preorder is ready. To receive your in-stock pieces sooner, please place separate orders.

For international orders handled through Managed Markets, applicable duties and import taxes are calculated at checkout, and your parcel is shipped with those charges prepaid. You won’t need to pay those duties or import taxes again upon delivery.

For orders not handled through Managed Markets, duties and import taxes may be handled differently. Please review the information shown at checkout or contact us before ordering if you’re unsure.

To preserve the beauty and longevity of your handmade piece:

   •   Hand wash gently in cold water

   •   Use mild detergent

   •   Do not wring or twist

   •   Lay flat to dry

   •   Avoid direct sunlight and heat

   •   For embroidered items, avoid harsh scrubbing or ironing directly on the threads

With proper care, your item will remain beautiful for years to come.

Absolutely! We are happy to host handmade items by other women artisans through our platform. A small hosting fee applies. Please contact us directly if you’re interested—we’d love to support and collaborate with other creative women.

No, we don’t have a physical store right now, but we’re proudly based in Mississauga! Our online shop allows us to ship worldwide directly from our website. Sometimes, we love showcasing our items in select boutiques or exhibitions, and we share all the exciting details on our social media platforms, especially Instagram. Be sure to follow us for the latest updates! We also offer pick-up services from time to time, which we announce on our social channels. We can’t wait to connect with you!

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Please note that tracking updates may take some time to reflect movement, especially for international shipments.

Yes! We now offer digital gift cards in a $50 denomination. You can purchase them directly through our website. Just visit the "Gift Card" section in our main menu.

When purchasing, you can choose to send the gift directly to a recipient’s email, or receive it yourself and forward it manually. The gift card includes a unique code that the recipient can enter at checkout to redeem.

It’s a beautiful way to let someone you love choose what they love — while supporting our artisans at the same time.

Yes! You are welcome to pick up your order in person at:

Mariam Fashion & Beauty 154 Queen Street South, Mississauga, Ontario, Canada

Once your order is ready, you will receive a notification. Please bring your confirmation email or have it ready to show on your phone when you come to collect your order.

Absolutely! Just message us with your order number and full size measurements, and we will be happy to make it especially for you.

Yes, we offer customizations depending on the model you are requesting:

• Fully Handmade Items: If your item is fully handmade by us, we can customize it to your specifications.
• Ready-to-Wear with Embroidery: For ready-to-wear items featuring our embroidery, we can customize the embroidery designs.

Tatreez Banatna is a Canadian-based brand, headquartered in Mississauga, Ontario, Canada. Our handmade pieces are crafted by Palestinian women artisans based in Lebanon, who embroider each item with care and skill. We ship internationally from Canada, so no matter where you are in the world, we can get your order to you!

If your item was made in Lebanon, Jordan, or Palestine, we may also be able to arrange local delivery directly to you in those countries. Please reach out to us via email or on Instagram and we'll do our best to accommodate you.